Printed documents. Paper records include all records in a physical (non-electronic) form such as printed documents and emails and hand-written notes.

Security process. An assigned code, word, or phrase used to access digital/electronic records.

Writes cheque. The one who pays for services rendered.

Job ability. Something that relates to the ability to perform the duties of a position. Poor performance issues can result from incompetence (lacking skills and abilities), inappropriate workload, and poor direction.